Author Archives: Maddie Casto

5 Amazing Healthcare Podcasts

We love learning about our industry in new and unique ways. One of our most favorite right now? Podcasts! 
Continued education is important in your professional and personal life, no matter how long you’ve been out of school. It can keep you sharp, up to date, help boost your career, and keep you ahead of the game when it comes to competing in your industry. We are very big proponents of continued self-education. With so many unique and entertaining ways to do so, why wouldn’t you? Thanks to the dawning of YouTube, Instagram, Facebook, and the very broad world of Podcasts, your ability to learn more at a click of a button has become endless. If you’re more of a visual learner, these tools can be a game-changer. We love using these tools to push our own business to the next level and love to connect with our clients and supporters. We also take advantage of learning from and with them as often as possible. Learning about and keeping up with our industry might not be your cup of tea unless you work in it too. But, it might surprise you how much interesting information there is to enjoy. Today, we are going to share some of the best podcasts of 2020 to help you learn a little bit more of what’s happening in the health care industry right now.
Podcast 1: Digital Health Today
Digital Health Today is hosted by Dan Kendal who has spent the last 25 years working globally with health technology, pharma, medical advice, and tech companies. He has spent his career helping advance these company’s process of development and their business strategies. The podcast is dedicated to what is happening on the front lines of the healthcare industry, what’s coming, and what could be coming. The show boasts incredible gusts that are at the heart of development, changes, advancement, and designing solutions that are working towards the betterment of public health. These guests come from around the world to offer different perspectives and ideas from within their industries. To learn more and to listen to this podcast, follow the link below.
Podcast 2: The HCBiz Show!
This podcast is dedicated and designed to help its listeners understand the healthcare industry. It is also dedicated to explaining what priorities and benefits every company is trying to use to gain more customers. It is dedicated to helping those in the industry who want to or already have a new product, innovation, or practice they want to improve or get out there. Hosted by executive producer Don Lee and Shahid Shan, you won’t walk away disappointed from any episode! Mr. Lee is a product and business consultant with an extensive background in healthcare IT. Mr. Shah is a builder and has spent his career building companies and complex products designed to better the health care industry. This is a perfect podcast for those in the industry who want to be at the forefront of change and exciting opportunities. To learn more and to listen to this podcast, follow the link below.
Podcast 3: Bright Spots in Health Care
This podcast might be the ray of light everyone in the healthcare industry needs right now. The Podcast is focused on is making a difference and what is helping better the world through the healthcare industry. It inspires its listeners and works to inspire them to continue making a difference in their industry. Hosted by Eric Glazer, every episode features a new guest speaker that is involved in the industry. They share their stories, their experiences, what they’ve learned, what they hope to achieve, and how they work successfully to reach their outcomes. This weekly podcast is not to be missed. To learn more and to listen to this podcast, follow the link below.
Podcast 4: Horan Benefits: What like it’s hard?
Based out of Cincinnati, Ohio this weekly podcast is all about breaking down and explaining all the truths you need to know about health insurance and the myths you need to avoid. Their goal is to help educate the world at large about what benefits are available to them through their employers. They want to answer any and every question that their listeners might have about benefits and insurance overall. To learn more and to listen to this podcast, follow the link below.
Podcast 5: Healthcare Happy Hour
This weekly podcast, released every Friday afternoon by the National Association of Health Underwriters, just might be the podcast we all want and need during this time of pandemic and uncertainty. This podcast recaps the week’s top updates in health insurance policy and politics. Needing to get through the constant change and influx of information and want the facts? This is the podcast for you! To learn more and to listen to this podcast, follow the link below!
Please know that there are so many podcasts readily available to you at the click of a button on your preferred platform. These are just some of the suggestions we wanted to share with you for this blog. If there is a topic in our industry that these blogs don’t cover, go looking for it. We are sure that you will find it. If you haven’t had a chance to dive into these podcasts, we suggest that you start carving out time for them. You won’t regret it. Please continue to stay safe, and never hesitate to reach out and communicate with us. We are looking forward to hearing from you soon.

The Importance of Health Insurance

We pay for it, we use it, but is it as important as it’s cracked up to be? We certainly think so!
We all grew up with that saying “just because everyone is doing it doesn’t mean it’s right!”, right? When it comes to a lot of things in life, that statement still holds true into adulthood. But, when it comes to health insurance, that’s not the case. When it does come to insurance and the industry we work in, of course, we think it’s much needed and important. But, we believe this outside of our 9 to 5 and into our, every day lives, too. Health insurance is something that everyone needs, and that’s something you’ll hear over and over again. Even after you’ve signed up and have started paying for your benefits every month, the reasons why health insurance, outside of everyone telling you to have it, can be a little fuzzy. It can be hard when you’re young and healthy to understand why you need it, or why it has to be so expensive. Insurance helps pay for medical bills and doctor visits, but it goes much farther beyond that. To help with your questions, concerns, and unanswered questions, we wanted to dedicate this blog to 10 reasons why insurance is so important.
  1. Even if you’re healthy right now and have been your whole life, there is still a chance that you could get hurt or sick, no matter how hard you try not to. According to Debt.Org, the average daily hospital stay is around $3,949 – just for one day! Health insurance can help you with those bills that without it could become an astronomical bill.
  2. Insurance is needed for people of all ages, including your children. Being able to provide for them throughout their childhood and leading up to their own adult lives is the number one priority for most parents. Insurance today can cover your children up until they’re 26, allowing them to ease into their financial responsibilities as an adult, and for you to help them out and continue to help care for them.
  3. Health insurance can provide more care and coverage than you might realize, including re-existing conditions you had before even stating your current or new insurance plan. Insurance can cover and help with chronic disease management, mental health and substance abuse, preventative services, and much more!
  4. Those who are uninsured are at a higher risk of death. They, by percentage, receive less medical care, less timely care, and worse health outcomes according to the Urban Institute.
  5. Health insurance can help you avoid a new or existing condition get worse by receiving the proper medical care without fear of the cost.
  6. If you or a member of your family is diagnosed with a very serious disease or with a heart condition, you’ll be able to receive treatment sooner.
  7. Today, more universities and colleges are requiring that their students are covered by health insurance as part of their admission. The lack of not having it could prevent you from going back to school or being any to get any higher education.
  8. People choose to insure and protect their fancy cars and expensive possessions, many of which can be replaced. You, on the other hand, cannot be replaced. Why would you ever choose not to also protect yourself?
  9. Not having health insurance doesn’t just affect you. Many uninsured people choose to not receive preventative care or get a condition looked at until it has to be. These resulting medical bills can be as high that they end up going unpaid, leaving the hospital financially in a tough place. This can force them into charging more for any service for anyone that comes to the hospital as a result.
  10. Health care provides free preventative care, even if you haven’t hit your deductible!
Did one or more of these ten facts surprise you? Insurance, as much as it can start out to be a burden, really should be looked at as a money and time saver. You are protecting yourself, your future, and the health of your loved ones. That is something you just can’t put a price tag on. Money can always be made, but more time cannot. Spending a little extra a month can protect and save what is really important to you. Please continue to stay safe, and never hesitate to reach out and communicate with us. We are looking forward to hearing from you soon.

Insurance Agent Vs. Insurance Broker; What’s The Difference?

You’re in the market for new insurance, but you want a professional to help with the process. Should you work with an Insurance Agent or Insurance Broker? What’s the difference between the two and which is best for you? 
If you’re in the market to buy insurance, whether it’s for the first time or if you need to move on to a different policy, it can be an overwhelming process and a lot of work. When you or your company are in the market, you might hear the titles “insurance broker” and “insurance agent” thrown around quite a bit. How do you know which one is the perfect fit for you? Is there even a difference between the two? In one of our most recent blogs, we talked about what it takes to become a successful insurance broker. In this blog, we are going to be discussing the similarities and differences between an insurance broker and an insurance agent.
SIMILARITIES
It’s true, an agent and broker will have a lot of similar qualities since they work within the same world and have similar goals. Some of their other similarities include;
  • Both an agent and a broker much be properly licensed to do their job within the state they’re working out of.
  • Both must follow and adhere to specific insurance laws within their state.
  • They both act as middlemen between the insurance companies and those looking to buy policies.
  • It is the legal duty of both to help you find and choose the best insurance policy and coverage at a reasonable price.
  • They can both work on commission or salary. Make sure you know which your agent or broker is working under. This can come as quite a surprise at the end of your partnership if you’re unaware.
  • They both could have accreditations in their titles. There are so many out there for the insurance industry, that it can be a little overwhelming. Don’t hesitate to ask what they are and how it helped them advance their career.
THE DIFFERENCE: Agents 
Insurance agents work for insurance companies. They don’t always have the customer’s priorities at the top of their list. They might not always know or be able to offer the best plans that their client needs. Insurance agents represent the insurance company directly, and those interested in buying a policy from a specific insurance company will connect with an agent, not the company itself. Every agent has something called an “appointment” with the insurance company they are representing and working with, according to Business Benefits Group. These appointments are agreements between the agent and the insurance company controlling what policies they are allowed to offer their clients and how much they will be paid for doing so. When an agent only works for one company, they are called a “captive agent”. While an agent that works with many insurance companies is called an “independent agent”. When it comes to comparing policies, it might get a little tricky. A captive agent can only offer you the best policy for your needs from the one company they represent, and nothing more. When it comes to independent agents, they can compare different plans between the different companies they represent. Which, as good as it sounds, they might not be able to or even have access to the best possible plans that their company has. They might only have access to limited plans. An insurance agent may or may not have the power to create or sign a policy with a client, or “bind” the client to the policy. They might only have certain permission to “bind” certain coverage. Even though an independent agent can show you multiple kinds of insurance policies, they do tend to sell you options that will benefit them the most, when it comes to profit, according to Business Benefits Group.
THE DIFFERENCE: Brokers
An insurance broker works specifically for the customer, and not the insurance company. They are independent workers and don’t have any specific contracts or agreements with any insurance company. They meet with the clients, discuss what their needs are, what they’re looking for, and then they begin filling out applications on behalf of their clients with different insurance companies. They compare the best deals, gather this information, give it back to their client, and advise them on the best policy and company to choose. To have the ability to know what’s best for you or your company, a broker needs to have extensive knowledge of many different companies, policies, and products within the industry to handle any situation that could happen to their client. A broker, unlike an agent, does not have the power to bind for any policy to their clients. To be able to submit applications for any policy on behalf of their clients, they must receive a binder, signed by an underwriter at the insurance company they wish to work with. These binders are temporary policies that last between 30 and 60 days. After this period, the binders are either replaced with a permanent policy or they’re canceled altogether. Brokers deliver very personalized and quality support to their clients. They are very honest and knowledgable about the information they’re giving and the advice on how to choose the correct policy for you. Be aware, policy hunters! Having this vast experience and knowledge while giving such incredible hands-on support and guidance can be very expensive, it takes time and dedication to accrue this information and to be good at your job. Brokers might come with a larger price tag, but you are paying for what you get.
There you have it! The difference between a broker and an agent! Choosing between one or the other is a personal preference. Make sure you do your research on what kind of professional you want to work with, and how either option can benefit you or your company the best. The end goal is to have the best experience and end up with the best policy. We hope this blog cleared up some of your questions and confusion. Good luck with searching for your new policy. Please continue to stay safe, and never hesitate to reach out and communicate with us. We are looking forward to hearing from you soon.

Utilizing Social Media Platforms

Social media has taken the world by storm, why not use it to your advantage to help grow your insurance business? 


Using social media to your advantage can not only make your life easier, but it can also escalate your career. As much as it might seem like a lot of extra work to use in your workflow, we guarantee that if you use it to your advantage and approach it from a practical standpoint, the benefits from it can be huge. 


If you’re new to the social media world for your insurance company, that’s ok. The first step in all of this is to not get overwhelmed or rush the process. If you do, that can get you into more trouble than it’s worth. Start by picking two social media platforms, like Facebook and Twitter, to begin working on. Create your business accounts and make sure you understand your brand, your target audience, and how to speak and reach out to them. Make sure your profiles are consistent and reflect your brand. Make sure your whole team and advertisement team understand the brand and your voice before you begin posting and using social media. Create interesting content that represents your brand, company, what you specialize in, and what grabs your target audience’s attention. Post articles and information that pertains to your audience and their coverage.


Positively use social media. Support your community and your audience, don’t just try and sell something all the time. That will turn your audience off very quickly. Make sure you use social media to listen to your audience, what they want, what they find to be lacking, and how they think their coverage could be better. This is free constructive advice to help you offer what they need and prove that you’ve been listening. This will put you far ahead of your competitors and help you continue to gain more leads and new clientele. Always show the human side of your company and employees. Your clients want to be able to relate to who they’re working with, and social media is an exciting and unique tool to do so. With that in mind, we wanted to share a few more tips, ideas, and suggestions on how and why social media can help your insurance company grow and prosper. 

  • Not only can you stay connected to your community and your target audience, but you can also keep track of your competitors and see exactly what they’re doing, how they’re talking to the audience, and beyond. It’s a way to stay one step ahead and to keep your customers loyal to you. 
  • Listening to your audience can help create content, answer questions they’ve been asking, and offer special deals and opportunities. When you listen to your audience, its a show of appreciation and a way to validate their concerns and wishes. 
  • Make sure you’re paying attention to your analytics and data that your social media platforms collect for you automatically. It can give you an in-depth look into who your target audience is, when they are online, and where they are located. This can help you adjust your content and make it even more direct. 
  • Social media gives you a great opportunity to speak directly and naturally to your audience in unique ways. Use tools like going live on Facebook or your stories on Instagram to spend time speaking with your audience and answering their questions is a modern, fun, and relaxed environment. Don’t be afraid to get creative and don’t be afraid to use the tools you have. It can help your audience get to know you and your brand quicker. 
  • According to Agent Methods, even though it is one of the oldest platforms, Facebook is still one of the best tools to use for marketing and growing your business. Many companies think it is past its prime. So, good news for you, it is an underutilized tool waiting for you to take charge of. 
  • Make sure that your website is connected to all of your social media platforms and vice versa. A strong social media presence can be paramount to gain a ton of traffic to your website. Don’t hesitate to use a call to action in your content and your posts. Invite your audience to visit your website, and to visit all of your platforms. A call to action should be something frequently used when creating content. 
  • You can use social media to promote your excellent customer service. You will get a lot of questions, comments, and messages on your platforms. Make sure to answer all of them and promptly. Your audience and clientele will come to know that your platforms are a safe place to answer questions, to get answers, and know it will happen quickly. It can give your company and brand a consistent positive outreach and reputation. 

Twitter and Facebook are incredible platforms for business right now. Twitter can be a very reliable source to not only share relevant and valuable information on what you offer, but it is also a great tool to keep up with the news and what is happening in the world. Knowing how your product can help during times of crisis and how your industry could be affected is all part of the job. You need to be there for your community as an insurance company, know how to speak with them and guide them, and how to prepare as a company for what’s coming. Using Twitter to do so can make this process as pain-free as possible. Facebook is becoming a tool for an older demographic. This demographic could be looking for new insurance policies or better opportunities than they have now as their children leave for college, as they retire, and so on. As we mentioned above, Facebook is an underutilized tool. These are great examples of potential clients just waiting for you to jump up and reach out. Why wouldn’t you use them? 


Remember to use all social media platforms to build relationships. You want to show that you’re a reliable company that has families and needs just like your clients do. People want to trust who they’re working for, and that’s not a company that just promotes business and sales all the time. That is a cut off and robotic approach that will turn any audience away faster than you can say social media. It is a very unique time for social media. This year has driven us to our phones and homes than any in history. Why not use this time to connect to more people, build relationships, make more sales, and build your company? All you need to do is get started. Please continue to stay safe, and never hesitate to reach out and communicate with us. We are looking forward to hearing from you soon. 

6 Steps to Becoming the Best Insurance Broker

Growing in your field, excelling, and providing the best care to your clients needs to be on your list if you want to continue to be the best insurance broker. Here are some more tips and suggestions on how to make sure you continue to grow. 


Pushing yourself to grow within your job and industry is so important. It is a successful tool to stay ahead of your competitors, represent your company, and to move up within your job. The insurance industry is always changing and growing as new demands in insurance become common policy. Needing to stay up on your job and the industry as an insurance broker is imperative if you want to stay ahead. Also, you need to do so to offer your clients the best product possible. We want to help you continue to grow and succeed in the industry so, here are some tips and suggestions on how to truly succeed as an insurance broker.


Although the title can be a little misleading, an insurance broker doesn’t work for an insurance company. They work for the client. Almost like a middleman between the product and the consumer. They do a slew of important things for their client such as providing advice on what insurance options are best for them or their company. They point out a risk or exposure within their company and suggest what should be insured based on that information. Insurance brokers always have their client’s wants and needs in their best interests. 


That being said, there are many unique skills and traits that you as the broker should work towards. If you’re looking for an insurance broker yourself, you should keep an eye out for these particular traits, too. 


MOVING ON UP! 

  • Since the broker is representing the client, integrity and going the extra mile to find the right plan and price for any client is imperative. Just trying to make a quick sale or one that feels rushed is one to avoid. The broker is representing not only the product they’re offering, but it is also a situation where they are representing themselves. If one or both is being neglected, that is not a good sign of a good broker. 
  • Brokers, if you want to continue to stay successful, your work ethic needs to be flawless. Being able to stay organized, use your time wisely, and creating strong relationships with those in your industry and with your current and future clients is a must. Even though you are on the side of the client, you are still a salesperson. Make sure your skills are sharp, you’re up to date in the industry, and attract future clients that will bring you future business. 
  • Admittedly it is a hard business to keep up with, but no one is going to be there to help you up to the next level or do anything for you. Never feel entitled to these things, it will trip you up. If you want to make moves towards that next step, you’ll need to put in the work yourself. Make sure to be open to learn more and take every opportunity that arises that could help you. If you can place yourself in a situation with a great mentor or teacher, jump at it. These mentors have been where you are and understand the difficulties you could be going through. They can offer advice to get you out of any rut you’re stuck in. 
  • In this day and age, you need to be up to date with all the technology at your fingertips. This includes what helps promote what you’re selling, how to stay connected to your clients, and how they are looking at and finding information on possible plans. 
  • On top of your good salesmanship, it’s important to have excellent communication skills. Writing a good email, making a successful phone call, preparing presentations, and even pinning the occasional thank you note are things that should always be in your arsenal. Selling something is one thing, but being able to continue to communicate past that initial sales pitch is what will keep clients coming back! 

Do you think you have everything it takes to become an excellent insurance broker? Remember, being dedicated to your job is very important. Make sure to continue to find a good balance between your personal and professional life. A cultivated personal life will support and nourish your professional life. Please continue to stay safe, and never hesitate to reach out and communicate with us. We are looking forward to hearing from you soon. 

Protecting Your Quality Of Life

We are in the business of helping your company offer and manage the best self-insured health plan for your employees. How can you help promote the best quality of life for yourself and your employees that each of you will want to insure? 


Our day to day lives have taken quite a spin in the last few months. Learning how to live safely has taken the front seat over how to live with joy and passion. It has affected our moods, our health, our mental health, and our relationships. Working from home, living in our pajamas, and getting out of our routines has thrown us all for a loop. This isn’t to say that we’ve not gotten our jobs done, our bills paid, and our families fed. But, the quality of our everyday lives has taken a very strange turn. Thankfully, for some of us, this time has given us a chance to stop and smell the roses, spend time with our families, and finally read those books that have been piling up on our desks. But, we’ve had face masks, shortages on toilet paper, a deluge of media coverage, and fear peppering the corners of our lives with our roses. Many states are slowly starting to open up and make moves towards returning to a sense of normalcy. Many of us will be returning to work full time or back to more hours than we’ve been working for the last few months. As we all go through another drastic change together, how can we keep up with and continue to improve our quality of life? 

  • Parents in The Workforce

For parents working from home full time, while balancing caring for their children and helping them finish their school year virtually, we know you’re exhausted. It’s gotten to the point now that it’s a part of who you are and not something that you can hide. You’re shoving a full workday into the odd hours when your children are asleep, occupied, or eating. This is leaving you with no free time and the feeling that all you’re doing is working. As we move forward in the current state of things, the idea that because your employees are working from home, it makes them available to work 24/7, needs to be tossed. If we continue to work and educate from home, we need to respect our employee’s time and their situations. Allowing flexible work hours, work arrangements, and adjustments needs to be met with an open mind and understanding, not punishment. The conversation needs to happen together to ensure that productivity remains, and the family balance isn’t thrown out of whack. In the same vein, while working from home, you need to give yourself space and time away from work. Allow yourself the room to live your life and enjoy the things you love. 

  • Pride in the Work

When you wake up to get the work week started, are you drained and dreading getting out of bed? The need and importance of a job right now weighs heavily on our minds as the unemployment rate continues to skyrocket. But for those still working, the realization of how much you do or do not enjoy your job has become more evident. Your job is a large part of your identity. If it’s just a situation that’s just paying your bills, explore the job, and find joy whereever you can. Were you able to learn something new? Have you stayed productive while working from home? Did you help someone today? Did you complete a difficult project on time and with excellent skill? Finding pride, meaning, and joy in any job you do is important to your productivity, mental health, and your daily life. Overcome the challenge of being stuck in a position you hate and help those around you to overcome it too. A job you struggle with could quickly turn into a passion and joy. 

  • Counting the Clock 

Time is always something we want more of, want to speed up, or want to slow down. In any professional environment, managing your time can be a key to success in your job and a rewarding outcome in the quality of your life. Avoid being a perfectionist and doing everything at the same time. This is the equation for becoming overwhelmed and miserable, and while trying to accomplish everything, you will end up getting nothing done. Allow yourself to focus on one task at a time, allow certain times of the day to be dedicated to certain activities and tasks, and use smart apps to track your time and schedule. Managing your time well will help keep your focused, driven, and feel accomplished at the end of your workday. 


Maintaining a healthy relationship with your job and your quality of life is key. Our jobs are a part of our identity, but not the whole reason behind who we are and the joy we take in life. As an employer, we need to continue to respect our employees. As an employee, return that respect with an outstanding quality of work done in a productive and timely fashion. We work hard to keep our employees healthy with the best quality of self-insured health care. Let’s make sure their whole lives reflect this ideal with the highest quality of life possible.